Return Policies
Our Return Policies
- Overview
At Lacey Wedding, we understand that your wedding dress is a significant and cherished part of your special day. We strive to ensure your complete satisfaction with our custom bespoke wedding dresses and designs. Our Return Policy is designed to provide you with the confidence that your purchase is protected.
- Returns and Exchanges
2.1 Eligibility
We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, your item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging.
2.2 Non-Returnable Items
Certain items are non-returnable, including:
Customized Dresses: Any dress that has been customized or altered according to your specifications is not eligible for return or exchange.
Accessories: Items such as veils, tiaras, and other accessories are non-returnable for hygiene reasons.
2.3 Return Process
To initiate a return or exchange, please follow these steps:
Contact our Customer Service team at customer-service@laceywedding.com within 30 days of receiving your order.
Provide your order number, a detailed explanation of the reason for return, and any supporting photographs if applicable.
Our Customer Service team will guide you through the return process, providing you with a return authorization and shipping instructions.
2.4 Return Shipping
Customers are responsible for return shipping costs, except in cases where the item received is defective or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.
- Refunds
3.1 Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds are typically processed within 5 business days of receiving the returned item.
3.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
- Contact Us
If you have any questions or concerns regarding our Return Policy, please contact our Customer Service team at customer-service@laceywedding.com. We are here to assist you and ensure that your experience with Lacey Wedding is nothing short of exceptional.